Job Description
Experience: 10+ Years
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nRole Overview:
nWe are looking for a Service Owner to manage end-to-end service ownership of the REACH program across all relevant Salesforce orgs.
nKey Responsibilities:
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- Manage E2E service ownership across RoW, AU, and CBS orgs.n
- Monitor production tickets and ensure SLA adherence and timely assignment.n
- Manage team capacity, ticket volumes, and leave plans for the 2 FTE support team.n
- Review tickets for accurate information required for future RCA.n
- Identify service improvement and cost optimization opportunities.n
- Monitor Salesforce releases and analyze their impact on production orgs.n
- Maintain required support and service documentation.n
- Prepare and present monthly service review meetings.n
- Conduct User Access Reviews every six months.n
- Ensure adherence to change management and compliance processes.n
- Manage SAST and Fortify activities with InfoSec teams.n
- Participate in sprint planning and support build-team activities.n
- Lead or participate in discussions around backup, archiving, security tools, and POCs.n
- Support ITS PMs with planning and other required activities.n

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📌 Salesforce Service Owner (Hubballi)
🏢 DataLunix
📍 Hubballi