Skill required: Network Billing Operations - Problem Management
Designation: Network & Svcs Operation Specialist
Qualifications: Any Graduation
Years of Experience: 7 to 11 years
What would you do
- Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve.Network Billing Operations involves managing and processing billing for network services. This includes generating invoices, tracking payments, and resolving billing issues. The goal is to ensure accurate and timely billing for customers.
- Good Customer Support Experience preferred with good networking knowledge
- Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.
What are we looking for
- Primary skill - Problem Management - P3
Roles and Responsibilities:
- In this role you are required to do analysis and solving of moderately complex problems.
- May create new solutions, leveraging and, where needed, adapting existing methods and procedures.
- The person would require understanding of the strategic direction set by senior management as it relates to team goals.
- Primary upward interaction is with direct supervisor.
- May interact with peers and or management levels at a client and or within Accenture.
- Guidance would be provided when determining methods and procedures on recent assignments.
- Decisions made by you will often impact the team in which they reside.
- Individual would manage small teams and or work efforts (if in an individual contributor role) at a client or within Accenture.
- Please note that this role may require you to work in rotational shifts