- Handle customer inquiries via phone calls, resolve issues, and provide solutions in a timely manner.
- Process credit card applications, cancellations, and modifications with accuracy and efficiency.
- Meet daily/weekly targets for call volume, conversion rates, and sales performance metrics.
- Maintain records of all interactions with customers using CRM software.
Job Requirements :
- 0-1 years of experience in BPO/call center setting or related field.
- Strong English communication skills (spoken) with excellent verbal fluency.
- Ability to work on night shifts (rotational).
- Basic knowledge of credit card sales processes.