DR and Ops Management Support Specialist | IT | Global Technology

Qualification
- Minimum 2 years of relevant experience in Disaster Recovery, IT operations support, reporting, or service onboarding functions
- Solid understanding of Disaster Recovery and Business Continuity processes, including planning, annual testing, tracking, and remediation follow-up
- Working knowledge of Business Continuity and Disaster Recovery frameworks and concepts (RTO/RPO, Business Impact Analysis, failover/failback procedures, backup and replication strategies)
- Strong working knowledge of Microsoft Office 365, particularly advanced Excel skills (pivot tables, formulas, data analysis) for management reporting and tracking
- Hands-on experience with Microsoft Power Automate to build and maintain workflow automations for recurring tasks, approvals, and notifications
- Experience supporting operational reporting and management dashboards using visualization tools such as Microsoft Power BI (highly desirable), Tableau, and Qlik Sense
- Working knowledge of infrastructure, database, desktop,



and end-user support operations
- Experience coordinating application onboarding / take-on (ATO) activities, including documentation, cost, resource, and support readiness assessments
- Experience with ITSM/ticketing platforms such as ServiceNow, Remedy, or similar for incident, change, and problem management
- Working knowledge of cloud-based DR concepts (AWS/Azure DR, backup, and recovery services) is a plus
- Basic scripting/query skills (e.g., SQL, Power Query, VBA, or similar) to automate recurring reports and reduce manual effort
- Strong analytical and technical problem-solving skills and Excellent verbal and written communication skills; comfortable engaging both technical and business stakeholders
- Strong stakeholder management skills, with experience presenting status, risks, and recommendations to leadership
- Experience with at least one ticketing or workflow management system
- Ability

📌 Disaster Recovery Specialist (India)
🏢 Marsh
📍 India