This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your role The VNOC Operator is the first operational line of the remote AV service and is responsible for continuously monitoring the meeting-room estate, responding to alerts and incidents, carrying out structured initial diagnosis and performing approved remote remediation. The Operator owns the operational progression of incidents.
The role does not require deep engineering expertise across every AV technology. Instead, the Operator is expected to understand meeting-room technology sufficiently to interpret alerts, identify the likely area of failure, execute documented diagnostic and remediation procedures, validate recovery and escalate effectively when the issue exceeds defined support boundaries. The role is designed to be repeatable and scalable within a 24x7 operations setting. What you will do Monitor AV and Microsoft Teams Room infrastructure using Utelogy U-Manage/U-Managed and other authorised monitoring platforms. Respond to device-health alerts, offline events, service degradation and user-reported AV incidents. Qualify monitoring alerts to distinguish genuine incidents from transient events, duplicate alerts, maintenance activity or known conditions. Create, categorise, prioritise and maintain accurate incident records within the ITSM pla