This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Job Summary Responsible for the management and delivery at the desired service standards of WRB Operations at SC GBS supporting various countries. To perform the above functions at the highest standards and yet strive to be customer focused, cost effective and error free. To ensure implementation of any new processing platforms or transaction processing systems for the bank, ensuring the project's rollout success and relevance to the business agenda. To help the business in the area of procedure mapping and documentation for Operations activities, and also to review the processes with a view to reengineer or streamline it to put in place a better workflow or practice. To have an oversight of Operations unit in the area of operational risk assessment/control and ensure continued compliance to positive practices and regulatory requirements. To contribute to a compliance culture on key laws,



regulations and Group standards in Wealth & Retail Banking and at the same time, ensuring adequate mechanisms and prompt reporting of breaches to relevant Risk Forums and Legal & Compliance unit. To drive excellence in Customer Experience in all customer touch points within Operations. Key Responsibilities Core delivery Capacity Management, work force management, Productivity and Utilisation including load balancing Delivery against agreed service standards (TAT, Accuracy, Referrals) including all financial settlements to all external entities. Service management through forums like JSR's discussing service trends, key business strategies and actions required to be taken Revenue accounting, tax compliance and sustainable cost plus recharge model Deepen end to end digital capabilities from Multi touch to single touch to zero touch processing Cost Management Manage costs within Budgets/Forecas

📌 Manager, Wealth Operations (Chennai)
🏢 Standard Chartered Bank
📍 Chennai