Job Description
Infinite is hiring
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nExperience : 4-8yrs
nLocation : Bangalore (Whitefield) Or Hyderabad (Kondapur) Or Pune (Viman Nagar)
nMust have skill: Experience in NICE CXone
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nRequired Qualifications:
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n4–8 years of hands-on CCaaS platform engineering experience in a contact center or BPO workplace
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nProficiency in at least one major CCaaS platform: Genesys Cloud CX, NICE CXone , Five9, Cisco UCCE/PCCE, or Amazon Connect
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nSolid understanding of SIP/VoIP telephony fundamentals, ACD routing logic, and IVR design
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nExperience with REST API integration and CTI middleware configuration
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nWorking knowledge of call recording platforms and compliance recording requirements
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nAbility to produce technical documentation: configuration guides, runbooks, and integration specifications
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nPreferred
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nGenesys Cloud CX certification (GCX Professional or equivalent) or NICE CXone certification
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nExperience configuring omnichannel routing across voice, chat, email, and social in a single platform
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nFamiliarity with Microsoft Azure Communication Services for cloud telephony
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nExperience in regulated industry environments (healthcare, government) with compliance recording requirements

📌 Contact Center engineer with NICE CXone (Bengaluru)
🏢 Infinite Computer Solutions
📍 Bengaluru