Job Description
Job Title : Senior Director / Director – Medical Information (MICC Delivery Operations)
nLocation : Pune, Maharashtra (Onsite / Hybrid with flexibility; open to Mumbai candidates willing to commute/relocate)
nEmployment Type : Full time
nShift / Flexibility : Global coverage with core overlap into US/Europe business hours and India client hours
nAbout the Role
nWe are seeking an experienced Senior Director / Director of Medical Information to lead our Medical Information Contact Center (MICC) operations out of Pune. In this high-impact executive role, you will oversee multi-client service delivery, drive operational strategy, and lead a high-performing matrix team comprising Associate Directors, Project Managers, Client Managers, and Medical Information Specialists.
nYou will serve as a primary client-facing leader, managing Statements of Work (SOWs), SLAs/KPIs, P&L; oversight, and service excellence across global and domestic accounts.
nKey Responsibilities
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- MICC Service Delivery :



Provide end-to-end operational oversight for Medical Information Contact Center activities, including inquiry management, Adverse Event (AE) handling, and Product Quality Complaints (PQC).n
- Team Leadership : Hire, mentor, and direct senior management profiles (Associate Directors, Project Managers, Team Leads) within a matrixed BPO/CRO organization.n
- Client & Account Management : Act as the senior point of contact for pharmaceutical and biotech clients, ensuring high satisfaction, contract compliance, and smooth project execution.n
- Process & Quality Governance : Standardize workflows, oversee compliance with US/global regulatory guidelines, and drive digital/technology optimization initiatives within contact center operations.n

nRequirements & Qualifications
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- Education : Advanced degree in pharmacy or medicine—PharmD, M.Pharm, B.Pharm, D.Pharm, MBBS, MD, or BDS .n
- Licensure : A Pharmacist License is required (active status is not man

📌 Senior Director (Pune)
🏢 Employvision
📍 Pune