Job Description
Job Summary nWe are looking for a proactive and customer-focused Support Lead to manage customer interactions across calls, emails, and ticketing platforms. The ideal candidate should have prior experience leading a support team and be comfortable handling customer escalations while ensuring smooth day-to-day support operations.

Key Responsibilities n
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- Handle customer calls and provide effective resolutionsn
- Respond to customer emails, tickets, and support queries promptlyn
- Ensure explicit, quick, and professional communication with customersn
- Manage and track customer issues through ticketing toolsn
- Maintain accurate customer records and documentationn
- Monitor support metrics and prepare reports using Exceln
- Guide and support junior team members when requiredn




- Coordinate with internal teams for issue resolutionn
- Communicate fluently in both Hindi and English
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Required Skills & Qualifications n
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- 2–3 years of experience as a Team Lead in Customer Supportn
- Hands-on experience with ticketing tools such as Zoho Desk and Freshdeskn
- Familiarity with Amplitude and Excel Sheetsn
- Strong verbal and written communication skills in Hindi & English (Mandatory)n
- Experience in both email support and call supportn
- Good email writing skills and typing speedn
- Basic computer proficiency and multitasking abilityn
- Strong problem-solving and team-handling skillsn
- Immediate joiners will be preferredn

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📌 Support Team Lead (Bengaluru)
🏢 Primetrace
📍 Bengaluru