Job Description: SubOps BAU Engineer / Analyst

Role Overview
The SubOps BAU Engineer is responsible for the day-to-day operational support, maintenance, and continuous improvement of the Subscription Platform (SOPS). This includes monitoring, incident resolution, batch job management, minor enhancements, and coordination across integrated systems to ensure uninterrupted subscription lifecycle operations for digital and print products.

Key Responsibilities
1. Production Support & Monitoring
- Perform daily health checks across SOPS platform components
- Monitor batch alerts (e.g., Google Cloud payload errors, failed payment notifications) and triage/resolve per established runbooks
- Track and resolve P3/P4 incidents within defined SLAs
- Monitor subscription reconciliation dashboards and escalate discrepancies

2. Batch Processing & Job Management
- Oversee and troubleshoot ~40+ batch jobs including payment processing, DTI imports, earned revenue reports, demographic conversions, context space flushes, and file transfers
- Manage batch scheduling, re-runs,



and failure recovery across AWS Lambda, ECS clusters, and legacy JBOSS-based batch services
- Coordinate nightly print fulfilment data flows between different systems

3. Incident Management & Troubleshooting
- Investigate and resolve issues across the integration chain
- Diagnose API failures
- Coordinate with middleware teams (Boomi, WebMethods, Axway) for integration-related issues
- Manage operational tasks including unresolved payment processing and offer/campaign configuration

4. Minor Enhancements & Configuration Changes
- Implement minor code changes, configuration updates, and field-level modifications
- Support product/offer setup for pricing, promotions, campaign configuration
- Execute user access changes, permission set updates, and profile modifications
- Perform data loads (single objects, ≤5,000 records) as requested by business teams

5. Release & Deployment Support
- Support BAU releases
- Coo

📌 Subops BAU Engineer (India)
🏢 Tata Consultancy Services
📍 India