Job DescriptionWe’re Hiring – SMB Hardware Sales Advocate We are looking for an experienced SMB Hardware Sales Advocate to handle business customers, identify their requirements, and drive direct sales of Microsoft commercial hardware and software solutions. Location: Bangalore Experience: 2+ Years Work Mode: WFO ⏱️ Shift: Rotational Shifts Joining: Immediate Joiners Preferred Must-Have Skills Sales / Telesales experience SMB / Commercial Customer Handling Inbound Voice & Chat Support Direct Sales & Sales Conversion Customer Need Identification & Probing Objection Handling & Negotiation CRM / Sales Tools Robust Verbal & Written Communication Customer Experience & Relationship Management Key Responsibilities Handle inbound calls and chats from SMB/business customers.
Understand customer requirements and identify sales opportunities. Drive sales of Microsoft commercial hardware and software solutions. Handle customer queries, objections, and purchase-related concerns. Achieve sales, revenue, conversion, and customer satisfaction targets. Maintain accurate customer and sales information in CRM. Share Voice of Customer/Business feedback for process improvement. Preferred Experience in Technology / 3C Product Sales Knowledge of Microsoft Products, Office, Excel, Outlook & Hardware Ability to influence decision-makers and build trusted customer relationships.