Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our cutting-edge CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter
Summary:
Foundever is seeking an exceptional Network Automation & Orchestration Engineer to establish and drive our network automation strategy from inception to maturity. This is a transformational role responsible for architecting, implementing, and operationalizing enterprise-grade automation and orchestration capabilities across our global network infrastructure.
Responsibilities:
Automation Strategy & Execution
- Develop and own the network automation roadmap, aligning with business objectives and infrastructure strategy
- Define success metrics and KPIs for automation initiatives, demonstrating measurable ROI and operational improvements
- Establish governance frameworks for automation development, deployment, and lifecycle management
- Drive cultural transformation toward automation-first thinking across network operations teams
- Build strategic partnerships with vendors and technology providers to stay ahead of industry trends
Platform Architecture & Implementation
- Architect and deploy enterprise automation platforms (evaluation required: Ansible Tower/AWX, Terraform Enterprise, ServiceNow ITOA, NetBox, Nautobot)
- Design scalable orchestration frameworks supporting multi-vendor, multi-domain network environments (campus, data center, cloud, SD-WAN)
- Establish GitOps practices with version control, peer review, and CI/CD pipelines for infrastructure as code
- Implement source of truth (SoT) systems for network inventory, configuration state, and documentation
- Create abstraction layers enabling network engineers to consume automation th