Amazon Device Troubleshooting Team exist to ensure device and application customers have delightful experiences using the product by enabling swift, precise, and privacy-compliant observability and issue resolution across all devices and applications. Our mission is to transform vast amounts of device data into actionable insights that drive product stability and customer satisfaction. To achieve this mission, we provide comprehensive technology solutions spanning the entire observability lifecycle. This includes on-device crash and log management, high-scale data ingestion services, advanced analytics dashboards, and intuitive troubleshooting interfaces.

As a Senior Technical Program Manager for the Amazon Device Troubleshooting Services team, you will drive critical initiatives that enhance the detection, diagnosis, and resolution of issues across Amazon's device ecosystem. This high-visibility role requires exceptional leadership in coordinating across several engineering teams, data engineers,



applied scientists,BIEs and senior stakeholders to deliver scalable troubleshooting solutions that improve customer experience. You will be responsible for influencing feature priorities and getting buy in from engineering teams for delivery of large cross-organization programs. You will leverage your technical knowledge to drive technical trade-off decisions. You will represent difficult trade-off decisions and solutions clearly to technical and business leaders to help them understand decisions and options. As a Technical Program Manager, you will be one of the key leaders on the team and have an impact by defining strategy & requirements, developing processes & schedules, and driving forward progress on major initiatives.

As a Senior Technical Program Manager, you will bring strong project management skills to systematically drive programs and deliver results. You possess valuable technical skills to deal with ambiguous programs to drive clarity in scope and execution. Yo

📌 Sr. Technical Program Manager, Amazon Device Troubleshooting Team (Bengaluru)
🏢 Amazon
📍 Bengaluru