Description
Are you passionate about Akamai Compute technologies and services?
Does solving some of the Compute Support team's most difficult challenges interest you?
Join our Compute Product Support Group
We address complex customer support issues, transforming them into insights that enhance the entire Compute Support organization. This role involves collaboration with Site Reliability Engineering and Product teams for in-depth platform investigations or solutions. Additionally, it includes offering guidance and feedback to the Core Support team to enhance their expertise and improve issue resolution capabilities.
Partner with the best
Critical workloads rely on thorough investigation and resolution of technical issues encountered on the Akamai Cloud Compute platform. Serve as escalation experts for challenges beyond Core Support's scope. Collaborate with Incident Coordination to address impacts and resolve incidents promptly. Deliver advanced troubleshooting, enhance processes, and ensure system reliability. Support organizational goals by empowering users in a energetic,



technology-focused environment.
As a Senior Cloud Support Engineer, you will be responsible for:
- Acting as the technical escalation point for mission-critical production customers.
- Investigating complex issues escalated from Core Support through to resolution.
- Collaborating with Site Reliability Engineering and Product teams to determine the best course of action for specific customer issues.
- Working with our Incident team to address emerging issues with our platform and services.
- Creating training, documentation, and knowledge-sharing sessions informed by patterns discovered during escalated investigations.
- Facilitating mentorship sessions with the existing Customer Support team to help build their technical and troubleshooting skills.

Do what you love
To be successful in this role you will:
- Bring 5+ experience in a technical role or 3+ experience directly with a major cloud hostin

📌 Senior Cloud Support Engineer (India)
🏢 Akamai
📍 India