Position : Assistance Coordinator (CSAT)Location : Mumbai Experience: 0.6-2 years Responsibilities & Desired Candidate Profile:• Deliver outstanding customer service and ensure a seamless customer experience.• Handle customer inquiries, concerns, and requests in a skilled and timely manner.• Collaborate with cross-functional teams to resolve customer issues and implement effectivesolutions.• Proactively engage with customers to gather feedback and identify areas for serviceimprovement.• Monitor customer satisfaction levels and maintain accurate records of customer interactions.• Generate and share regular reports on customer satisfaction metrics and key performanceindicators (KPIs).• Identify opportunities for process improvements to enhance customer satisfaction and retention.• Build and maintain strong customer relationships through consistent and effectivecommunication. Desired Candidate Profile:• Minimum 1 year of experience in a customer-facing role such as Customer Service, Customer Support, or Customer Experience.• Freshers with excellent communication skills are encouraged to apply.• Strong verbal and written communication skills.• Excellent interpersonal and relationship-management abilities.• Strong problem-solving skills with attention to detail.• Ability to work independently and collaboratively within a team environment.• Customer-centric mindset with a positive and professional attitude.