WBO:MWBC-Customer Service Officer CA & CMSINTERNAL USAGE:No. of Vacancies: Reports to:Customer Service ManagerIs a Team leader?NTeam Size: Grade:Officer/AM/DM/ManagerBusiness:Corporate CentreDepartment:�Wholesale Banking OperationsSub-Department: Location: Across IndiaAbout Wholesale Banking OperationsWith branches spread across the country, the branches act as the face of Axis Bank for the corporate customers and is, hence, an integral part of the Bank�s strategy. Branches play a major role in deposit mobilization from Current-To-Bank (NTB) customers, and are also core drivers of the Bank�s customer engagement strategy across products and servicesAbout the RoleAs a part of the wholesale banking operations team, Trade Customer Service Officers (Trade CSOs) are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential customers. Trade CSOs are required to handle service requests, process transactions efficiently and within the stipulated time.



����������������������������������������������������������������������������������������Key Responsibilities� Process service requests efficiently and accurately while maintaining high service standards
� Liaison with relationship managers, product/operations team
� Ensuring delight in respect of customer experience with the Bank
� Handle all service requests and queries from customers, liaison with RMs, Product/Ops teams and ensure timely delivery of services.
� Ensure smooth interaction with customers and quick processing of transactions within SLA.
� Ensure compliance to Regulatory Guidelines, Bank's policies in all processes and workflows.
� Scrutiny of docs submitted by the client for processing
� Obtaining� Exchange rate for the transactions from dealing room
� Scanning of docs , transmit to TFC/DTFC� First Time Right (FTR)� documents within stipulated time & monitor the Work ID till the completion
� Obtaining approval from competent authority , if required for the completion of

📌 WBO:MWBC-Customer Service Officer CA (Kolkata)
🏢 Axis Bank
📍 Kolkata