As the UX Lead for our ServiceNow platform, you will drive consistency across our UX and UI, document and own the standards that get us there, and build the design system and practice that make great experiences repeatable
rather than accidental. This is a hands on leadership role. You will set the design direction and build it, in UI Builder and in React.

This is a pivotal moment for experience on our platform. We are raising our ambition from enterprise tolerable to consumer grade, moving beyond a traditional ITSM mindset to design solutions our users genuinely want to use.You will own the success and adoption of what we ship, not just the design behind it.

You will establish a formal UX practice on the platform from the ground up and lead the designers and developers
who join it. Strong stakeholder management and communication are central to the role. You will be the advocate for experience who aligns product, engineering, and business around a shared bar for quality, and holds us to it.

What you will do
UX Standards and Consistency




• Own and document the UX and UI standards for the platform, and drive their adoption across every team building on ServiceNow.
• Build and own a design system and component library so that consistency is built in, not policed after the fact.
• Establish design patterns, guidelines, and reusable components that raise the floor on every solution we ship.
• Define what “good” looks like on the platform and hold teams to it through design reviews and transparent standards.

Consumer Grade Experience and Adoption
• Move the platform beyond a traditional ITSM mindset and design solutions where the experience is consumer grade.
• Own the success and adoption of the solutions we ship. Define what adoption looks like, measure it, and use
it to drive design decisions.
• Partner with product and business teams to make sure we are solving the real user problem, not just delivering the requested feature.
• Bring an outside-in view of quality, benchm

📌 Lead UI/UX Designer (Bengaluru)
🏢 Ecolab
📍 Bengaluru