Job Description
We are hiring Customer Support Executives for an international Safe Ride process, where you will assist UK & US customers with their queries and concerns related to ride-hailing services such as Ola/Uber.
nRole: Customer Support Executive
nProcess: Protected Ride – UK & US Clients
nExperience: Freshers & 6 Months BPO Experience
nJoining: Immediate Joiners Preferred
nKey Responsibilities
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- Handle customer queries and concerns related to ride bookings and services.n
- Provide accurate and timely resolutions to customer issues.n
- Assist customers with ride-related doubts, cancellations, payments, driver-related concerns, and other service queries.n
- Communicate professionally with UK and US customers.n
- Maintain a high level of customer satisfaction.n
- Follow defined process guidelines and quality standards.n




- Document customer interactions accurately in the system.n

nEligibility
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- Freshers are eligible to apply.n
- Candidates with 6 months or more BPO/customer support experience can also apply.n
- Excellent verbal communication skills are required.n
- Comfortable handling international customers.n
- Basic computer knowledge and good typing skills.n
- Immediate joiners will be preferred.n

nSkills Required
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- Good English communicationn
- Customer handling skillsn
- Problem-solving abilityn
- Active listeningn
- Basic computer proficiencyn
- Willingness to work in rotational shiftsn

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📌 Customer Support Executive (Pragpura)
🏢 JMD Technologies
📍 Pragpura