Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a current era of automation that enhances human potential.

About the Role

Agility Robotics deploys Digit — a humanoid robot — into customer warehouses, distribution centers, and manufacturing environments. The Customer Success function owns these deployments end-to-end: from initial customer engagement through deployment, acceptance, and sustained production-scale operations. Support of the customer is the focus of our team and all the internal teams — engineering, quality, operations, release management — must be aligned and coordinated to ensure success of the Digit deployment in the customer operations for Agility to scale and grow.





This Principal Program Management role will coordinate internal workstreams and own the customer outcome across every function that touches it. This person will lead the most complex, highest-stakes customer programs and demonstrate the level of customer-centric focus and accountability that the rest of the team can learn from and follow. Your approach to preparation, execution, and customer communications will be the benchmark for how the Program Management function operates.

About the Work
- Own the most complex Customer Acceleration Program (CAP) engagements end-to-end — from customer kickoff and solution design through implementation, site deployment, acceptance testing, and sustained operations. Ensuring success of the CAP engagement is your responsibility.
- Drive cross-functional execution with a bias toward action: identify blockers and actively engage the organization to remove them, make decisions, escalate with data, and hold engineering, quality, operations and commercial partners accountable to the

📌 Principal Program Manager, Customer Success (Salem)
🏢 Agility Robotics
📍 Salem