Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. Thats why we are always looking for curious minds that see themselves imagining the unimageable with us.

Your Role
- Own the stability, governance, and continuous improvement of SAP Supply Chain, Asset, and Operations capabilities globally.
- Lead Application Management Services (AMS) governance, including service performance, KPIs, SLAs, and provider oversight.
- Drive effective incident and problem resolution, including coordination of major incidents and root-cause actions.
- Ensure production readiness for critical SAP-enabled business processes, projects, releases, and changes.
- Partner with Business Process Owners, Capability Leads, technical teams,



and external service providers.
- Convert operational challenges into measurable service improvements and promote a culture of operational excellence

Who You Are
- You bring 8 or more years of experience in SAP functional consulting, application management, or Enterprise Resource Planning operations, with a solid track record in IT service delivery.
- You have deep functional expertise in one or more of the following SAP capability areas: Materials Management, Production Planning, Plant Maintenance, Quality Management, Warehouse Management or Extended Warehouse Management, or Procurement and Supplier Management.
- You have hands-on experience governing Application Management Services vendor performance, including service reviews, Key Performance Indicator tracking, and corrective action management.
- You are experienced in incident, problem, change, and release management within complex, integrated SAP environments, an

📌 Service Lead (Bengaluru)
🏢 Merck
📍 Bengaluru