Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

What You Will Do:
- Engage directly with field representatives, dealers, distributors, customers, and OEMs to address technical queries, investigate product issues, and provide practical field and remote support throughout the equipment lifecycle.
- Own issue identification, prioritization, analysis, escalation, and resolution for assigned territory or product concerns, ensuring timely customer communication, explicit corrective actions, and effective closure.
- Lead field troubleshooting by collecting service data, reviewing diagnostic information,



supporting root cause investigations, confirming failure modes, and communicating corrective actions to restore engine performance.
- Strengthen distributor service capability by supporting service excellence programs, assessing readiness, driving governance, sharing best practices, and ensuring strong follow-through on improvement actions.
- Support Product Support Territory Readiness (PSTR) to ensure product support preparedness for key customer projects, installations, and new product introductions.
- Enable high-quality field support by coordinating technician training and certification delivery with the Perkins training team and distributor partners.
- Conduct data-driven analysis to identify service trends, anticipate field risks, recommend proactive actions, and improve customer support performance across the assigned territory.
- Identify and lead process improvements that increase team effic

📌 Field Service Engineer (Bengaluru)
🏢 Caterpillar
📍 Bengaluru