Job Title: ServiceNow Architect
About the Role
We are looking for a ServiceNow Architect to lead the overall design, architecture, and governance of the ServiceNow platform. This role requires deep hands‑on experience across multiple ServiceNow products, solid understanding of platform architecture, and the ability to guide development teams while working closely with process owners, business leaders, and technical stakeholders. You will define standards, design scalable solutions, and ensure the platform supports long‑term business needs.
Key Responsibilities
- Own the end‑to‑end architecture of the ServiceNow platform across ITSM, CMDB, and at least one additional product such as ITOM, ITAM (SAM/HAM), HRSD, SecOps.
- Design scalable, maintainable solutions aligned with platform best practices and organizational standards.
- Translate business requirements into technical designs, data models, workflows, and integrations.
- Lead technical design sessions, solution reviews, and architecture discussions with developers and stakeholders.
- Oversee complex configurations:



Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and Flow Designer logic.
- Guide integration design using Scripted REST APIs, IntegrationHub, and external systems.
- Ensure CMDB structure, relationships, and data quality support service mapping and operational processes.
- Support platform upgrades, patching, regression testing, and long‑term platform roadmap planning.
- Troubleshoot high‑impact issues, perform root‑cause analysis, and recommend permanent fixes.
- Provide technical leadership to developers and administrators; review code and ensure adherence to standards.
- Define governance, naming conventions, documentation practices, and development guidelines.
- Partner with security, infrastructure, and application teams to ensure compliance and platform stability.
- Drive automation, workflow optimization, and platform performance improvements.
- Maintain clear do

📌 Servicenow Platform Architect (Bengaluru)
🏢 Johnson Controls
📍 Bengaluru