Location:
IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli
Position Role Type:
Hybrid
Who We Are:
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and chance no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.
Your objectives as a Customer Experience Center Agent
Under the leadership of the Customer Experience Center Manager,
you will be the first respondent of customer queries within our multi-site Customer Experience Center. You will be directly responsible for helping customers navigate our numerous Aftermarket commercial services, online and offline. You will be reviewing the customer issues in detail and provide resolutions efficiently. You will need to develop deep relationships with the various internal teams (Technical Publications, Commercial Claims, Engine Rental, Spares parts, Accounts Receivables, etc..) with the objective of resolving customer queries holistically. You will also be participating in continuous improvement projects and conducting change management activities frequently.
What are our expectations?
Our Customer Experience Center is a key channel for serving our customer worldwide. The experience we offer our customers has a direct impact on their ability to conduct their business. Your ability to handle customer queries professionally will ensure Pratt and Whitney’s leadershi
📌 Senior Analyst-Customer Service (Bengaluru)
🏢 RTX
📍 Bengaluru
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