Extramarks is a K-12 digital learning solution provider, offering best of pedagogy and technology to create a child-centric, teaching-learning environment - in school and at home. Keeping pace with today’s globalization and technological innovation in education – Extramarks empowers young learnersto have anytime-anywhere access to quality learning. In a span of over a decade, Extramarks has become popular amongst schools and students. More than 9000 schools benefit from Extramarks across India and Singapore, South Africa, Zimbabwe and Indonesia.
Role - Training Manager
Location - Ranchi, Mysore, Chandigarh
Key Responsibilities:
1. Customer Onboarding & Adoption – Ensure smooth onboarding of schools, driving early engagement with company products
2. Customer Engagement Strategy – Design and execute engagement programs to enhance teacher usage and satisfaction.
3. CSAT & Feedback Management – Measure, analyze, and improve CSAT by addressing pain points and optimizing user experience.
4.
Proactive Customer Support – Identify adoption challenges and provide proactive solutions to improve product usage.