Job Description:
The Sr. Observability Engineer II is a specialized engineering role serving as the subject matter expert for the Dynatrace observability platform. The primary purpose of this role is to mature the firm’s proactive monitoring capabilities by focusing on signal quality engineering and operational noise reduction. This position functions as a key technical liaison between Hosting Operations, Site Reliability Engineering (SRE), and other engineering teams to ensure the stability and reliability of our client-facing healthcare SaaS workplace.
- Engineer and maintain the Dynatrace multi-tenant environment configuration, including management zones, alerting profiles, metric and custom events, tagging strategies, and access boundaries.
- Own the end-to-end alert lifecycle, defining ownership, naming standards, severity mapping, alert disposition taxonomies, and production-readiness criteria.
- Systematically eliminate alert fatigue across top problem patterns utilizing advanced tuning, thresholds, correlation, suppression, and alert retirement,



while maintaining robust coverage for real, client-impacting issues.
- Design and implement synthetic monitors and business-centric service-health models for critical client journeys and access paths, ensuring degradation is detected in service and business terms rather than raw infrastructure metrics.
- Author and standardize Dynatrace Query Language (DQL) queries, notebooks, and dashboards for operations, leadership, and reliability reporting, establishing best-practice development standards for the team.
- Collaborate with tools administrators to manage observability configurations using configuration-as-code practices, ensuring monitoring setups are versioned, peer-reviewed, and reproducible.
- Partner with Tools, Automation and SRE teams to enhance alert-to-ticket enrichment (such as Salesforce ITSM integrations) with context and probable cause, minimizing triage times and enabling automated remediation.
- Par

📌 Sr. Observability Engineer II (Bengaluru)
🏢 NextGen
📍 Bengaluru