Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
We're looking for a detail-oriented and customer-focused Reservation Associate to join our dynamic team in Gurugram, India. In this role, you will be the backbone of our reservation operations, handling customer inquiries with professionalism and enthusiasm while converting them into confirmed bookings. You will work collaboratively with our Sales, Marketing,
and Front Office teams to ensure seamless operations and exceptional customer experiences. This position offers an excellent chance to develop your career in the hospitality industry while making a direct impact on our organization's success.
- Handle incoming reservation inquiries promptly and professionally, ensuring complete and accurate information is recorded according to standard procedures
- Convert customer inquiries into confirmed bookings by providing exceptional service and addressing customer needs with empathy and efficiency
- Maintain and update corporate databases and reservation systems, ensuring all delegate bookings and customer records are current and accurate for future reference
- Respond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyalty
- Collaborate with Sales, Marketing, and Front Office teams to optimize room occupancy rates and maximize revenue opportunities
- Perform daily reservation filing