Customer Care Executive Location: Sultanpur, Delhi Type: Full time Experience: 1–3 years About Nappa Dori At Nappa Dori, we celebrate craftsmanship and design-led storytelling. Rooted in Indian heritage with a modern global outlook, our brand spans artisanal leather goods and lifestyle products. We are looking for a customer-focused and proactive Customer Care Executive to join our Customer Experience team. The ideal candidate should possess excellent communication and problem-solving skills, with the ability to deliver exceptional customer service across multiple communication channels. This role is best suited for someone passionate about creating positive customer experiences. Key Responsibilities ● Handle customer inquiries through phone calls, emails, WhatsApp, live chat, and social media platforms. ● Resolve customer complaints, returns, exchanges, refunds, and delivery issues. ● Provide accurate information regarding products, pricing, promotions, and order status. ● Coordinate with Warehouse, Logistics, E-commerce, and Retail teams. ● Process customer orders, cancellations, returns, and exchanges. ● Maintain customer interaction records using CRM systems.



● Follow up to ensure complete issue resolution. ● Escalate complex issues to relevant departments. ● Monitor customer feedback and improve service. Qualifications ● Bachelor's degree in Business Administration, Commerce, Marketing, or a related field. ● 1–3 years of experience in Customer Service or Customer Support. ● Experience in retail, fashion, luxury, or e-commerce industry preferred. What You’ll Do: ● Excellent verbal and written communication skills. ● Experience using CRM software or helpdesk tools. ● Strong interpersonal and problem-solving skills. ● Basic knowledge of Microsoft Office. ● Attention to detail and organizational skills. ● Time management and multitasking abilities. What We’re Looking For: ● Passion for delivering outstanding customer experiences. ● Calm and empathetic approach while handling customers. ● Positive attitude and solution-oriented mindset. ● Experience in fashion, lifestyle, luxury, retail, or e-commerce brands is an advantage.

📌 Customer Care Executive (Delhi)
🏢 Nappa Dori
📍 Delhi