Job Title: Experience Center Manager

Roles and Responsibilities
- Overseeing the overall management of the store
- Ensuring the store is manned at all times by Brand Champions
- Meeting daily, weekly & monthly conversion targets for the store
- Supervising the follow-up of leads by the team
- Ensuring uniform lead allotment for the Brand Champions
- Providing finance support to customers with the help of financers
- Ensuring adherence to sales SOP by the store team
- Hiring, training, motivating, counseling, and monitoring the performance of all new-vehicle sales employees
- Maintaining an accurate daily log reflecting all sales activities in the Experience Center
- Implementing and monitoring a prospecting and sales control system for proper follow-up of potential buyers
- Developing and monitoring a follow-up system for new-vehicle purchasers
- Maintaining a customer-focused sales setting throughout the sales, delivery, and follow-up process
- Conducting daily and weekly sales meetings




- Staying updated on market trends by conducting analysis and monitoring competitors' activities
- Providing suggestions and recommendations for in-store merchandising, customer service approach, and other areas to improve the business
- Producing sales, KPI, and other communicated reports on a daily, weekly, monthly, quarterly, and yearly basis
- Overseeing stock count, control, and proper record of all stock movements and inventory
- Ensuring consistency in customer service by all associates based on established SOPs
- Handling after sales queries and complaints
- Providing on-job training to the team members
- Ensuring strong communication between the associates and transfer of all important information within the team

Qualifications, Experience & Skills
- Excellent interpersonal and communication skills
- Enthusiastic, self-confident, well presented and self-motivated, Strong problem-solving attitude
- Demonstrable success gained as Store Manager with a recognized retail b

📌 Automotive Store Manager (India)
🏢 2COMs
📍 India