Job Description
Experience: 9 -12 Years
nLocation: Bangalore, Hyderabad, Chennai, Mumbai, Pune, Ahmedabad, and Coimbatore
nWork Mode: Hybrid (2 days work from office is mandate)
nNotice: Immediate
nShift: 2 PM to 11 PM IST
nL1 Interview: In-person (mandate)
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nPlease find below the JD.
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nWe are looking for a Senior Salesforce Consultant / Salesforce Engineer to support a large-scale Customer Success transformation initiative involving the consolidation of customer success teams and processes across multiple acquired organizations onto a common platform and operating model.
nThe Salesforce Consultant will bring deep Salesforce platform expertise to the discovery team, supporting requirements gathering, assessment of the existing Salesforce environments, data/process analysis, and evaluation of Salesforce as a potential target platform.
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nKey Responsibilities
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- Participate in business and technical discovery sessions with Customer Success stakeholders and teams across acquired organizations.n




- Understand and document current-state customer success processes, workflows, data structures, and platform usage.n
- Assess existing Salesforce environments, including:n
- Salesforce data model and objectsn
- Configuration and customizationn
- Workflows, automation, and business rulesn
- User roles, profiles, permissions, and securityn
- Integrations with other enterprise platformsn
- Data quality, duplication, and dependenciesn
- Custom applications/components where applicablen
- Work with cross-platform teams to understand how Salesforce data and processes interact with Atlassian/Jira Service Management and ServiceNow.n
- Identify Salesforce capabilities that can support the desired future-state customer success operating model.n
- Evaluate gaps between current Salesforce capabilities and business/functional requirements.n
- Provide recommendations on platform fit, configuration vs. customization, data migration, integrations, and target-sta

📌 URGENT Opening:: Senior Salesforce Consultant (Hyderabad)
🏢 221 B Baker ST
📍 Hyderabad