At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed.
This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
Job Summary
The Senior Manager, Technical Services leads multiple delivery pods within the Global Delivery Center Technical Services organization (NetSec) and, where applicable, manages first-line managers. The role sits between hands-on delivery leadership and the Director-level strategic mandate: you will translate the broader Technical Services strategy into concrete operating plans, scale delivery capacity across pods, own executive-level customer escalations end-to-end, and develop the next generation of managers on the team. This position requires seasoned people-of-people leadership, strong operational discipline, and a proven ability to build repeatable delivery motions in a high-growth setting.
Your Impact
Delivery Program Leadership
Cross-Pod Execution: Own deliv