Problem Manager
Location: India, Mumbai
The Agfa-Gevaert Group develops, manufactures and distributes an extensive range of analogue and digital imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. Although the company generates its entire turnover in business-to-business markets, it also contributes to everyday life around the world. Whenever you read a newspaper or visit a hospital, Agfa technology is often involved behind the scenes. The Agfa-Gevaert Group strives to be the partner of choice for imaging and information systems by delivering creative technology, high-quality solutions, and sustainable business practices. Agfa’s headquarters and parent company are located in Mortsel, Belgium.
About the Role:
Agfa is looking for an experienced Problem Manager to join its Global ICS (Information & Communication Systems) organization. In this role, you will lead the end-to-end Problem Management process across a complex ecosystem of internal IT teams, managed service providers,
and strategic technology partners. Your primary objective will be to identify, analyze, and eliminate the root causes of recurring incidents, thereby improving service stability and enhancing the overall user experience.
As a key member of the IT Service Management organization, you will facilitate root cause investigations, and ensure that sustainable corrective actions are implemented. You will play a critical role in reducing operational risk, improving service performance, and driving continuous improvement across Agfa's global IT landscape.
About You (Skills Required):
- You are a proactive and analytical professional who enjoys solving complex operational challenges and driving service improvements. You excel at working with diverse stakeholders, influencing teams without direct authority, and coordinating efforts across multiple service providers.
You possess:
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Strong analytical and root
📌 Problem Manager (Mumbai)
🏢 Agfa
📍 Mumbai