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- Manage large Telesales / B2C Sales teams and drive business targets.n
- Monitor Productivity, Conversion, Attrition, and Shrinkage .n
- Lead and mentor Team Leaders and Managers .n
- Identify performance gaps and implement improvement plans.n
- Track MIS and key business metrics .n
- Collaborate with Training, Quality, HR, and Operations teams.n
- Ensure adherence to sales processes and quality standards.n
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nMandatory Requirements
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- 10+ years of relevant experience in Telesales / B2C Sales.n
- Solid experience in Hardcore Sales and B2C Sales .n
- Proven experience in large team handling .n
- Hands-on experience managing Attrition & Shrinkage .n
- Strong leadership and people-management skills.n
- Graduation is mandatory. n