Description
Description:
The role is responsible for providing expert-level day-to-day technical support to employees across hardware and software systems, with a solid focus on complex troubleshooting, fault rectification, and timely resolution. The role independently diagnoses and resolves advanced issues, ensures effective escalation and coordination when required, and contributes to root-cause analysis to prevent recurrence. The role maintains high service quality and SLA adherence, ensures accurate documentation, and upholds IT policies and information security practices, while serving as a technical authority without people-management responsibility.

Essential Functions:
- Resolve complex hardware and software issues independently
- Transition from hands-on technical support to leading IT user support operations, driving team performance, SLA adherence, and service delivery excellence
- Perform advanced troubleshooting and fault rectification
- Manage escalations and coordinate with specialist teams
- Ensure timely incident closure in line with SLAs




- Conduct root-cause analysis and recommend preventive actions
- Maintain detailed incident and resolution documentation
- Support system access, configurations, and device setups
- Ensure adherence to IT policies and security standards
- Contribute to continuous improvement of support processes

JOB RESPONSIBILITIES – PLANT IT LEAD
- Plant IT Leadership & Service Delivery: Lead end-to-end IT operations and service delivery for the plant, covering Quality Informatics, Manufacturing Informatics, IT Infrastructure, End User Computing, and Information Security.
- Quality & Manufacturing Informatics: Provide techno-functional leadership and support for QC laboratory and manufacturing computerized systems, including LIMS, Empower, and equipment control systems, ensuring availability, compliance, qualification, and effective lifecycle management.
- Plant IT Infrastructure: Own and manage plant-level LAN/WAN, servers, n

📌 Deputy Manager, IT User Support (Ahmedabad)
🏢 Amneal
📍 Ahmedabad