Job Description
Front Office Manager — Job Description
nPosition: Front Office Manager
nReports to: General Manager
nDepartment: Front Office / Guest Services
nLocation: Lemon Tree Hotel, Ranchi
nRole Summary
nThe Front Office Manager owns the complete front office function — from guest-facing service delivery to the reporting, forecasting, and communication work that keeps leadership informed. This role requires someone equally comfortable leading a floor team through a busy check-in rush and sitting down to build an occupancy forecast or respond to a guest review with equal care.
nKey Responsibilities
nOperations & Team Management
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- Oversee daily front office operations — check-in, check-out, reservations, and guest requestsn
- Supervise, train, and schedule GSAs and front office staff; conduct regular walkarounds to monitor real-time service qualityn
- Coordinate with Housekeeping, F&B;, and Sales for room readiness, guest service delivery, and group/banquet-linked bookingsn
- Handle escalated guest complaints and service recovery directlyn




- Conduct performance reviews and coordinate with HR on conduct or disciplinary mattersn

nDocumentation & Records
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- Maintain accurate SOPs for front desk operations, cash handling, and billingn
- Ensure shift handover logs, incident reports, and guest complaint records are properly filedn
- Maintain VIP/repeat guest history and lost & found recordsn
- Support security, FSSAI, and other regulatory walkthroughs relevant to front office areasn

nEmail & Written Communication
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- Manage correspondence with corporate accounts, travel agents, and group contacts on rates, availability, and confirmationsn
- Communicate clearly with other departments on room status, guest requests, and operational issuesn
- Escalate service failures in writing for management visibility and follow-upn

nReview Replies & Online Reputation
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- Monitor and respond to guest reviews across platforms (Google,

📌 Front Office Manager (Ranchi)
🏢 Lemon Tree Hotel Ranchi (A Unit of City Select Developers)
📍 Ranchi