This position will report into the Team Lead, Accounts Receivable, responsible for cash collections and cash applications, unapplied cash and other AR activities including month-end activities, customer account reconciliations and delivering against agreed SLA’s and KPI’s; identifying any issues when they occur, working with internal and external stakeholders to provide excellent service to Davies Group internal and external customers.
Key Responsibilities
-
Timely collection of debtors outstanding and accurate cash application of customer receipts, customer account reconciliations & month end activities within any of the ERPs in use across the Business Units in scope of the SSC
-
Matching customer payments against billing and accurate, timely resolution of problems related to discrepancies.
-
Identifying and resolving all unidentified cash and unapplied cash balances
-
Working with the billing teams to ensure billing matches customer receipts and resolving any discrepancies.
-
Processing of customer credit notes as appropriate adhering to Davies policies Ensure that debtors accounts are reconciled, and receipts processing adhere to the respective control framework & approval protocols in place.
-
Track customer queries & complaints and drive resolution via the appropriate escalation routes within the relevant business functions (i.e., billing, operations, finance, etc.)
-
Ensure that all customer receipts processing is tax compliant according to guidelines, at group and/or at business unit level.
-
Deliver excellent support to customers, employees, and other internal contacts to ensure queries related to customer invoices are processed on a timely basis. Ensure timely processing of all Accounts Receivables activities to support the monthly/quarterly/annual close periods.
-
Reconcile customer statements to Davies records in the ERP system, highlighting any identified discrepancies and following up
-
Perform reviews and audits on customer receipts and cash