How you can make an impact
You will support the Service team in installing, maintaining and servicing manual liquid-handling devices and pipettes. This role will provide hands-on exposure to laboratory equipment, customer service, calibration processes and service-business operations while helping customers keep their instruments reliable and fit for use.
- Support the installation of manual liquid-handling devices at customer sites under the guidance of experienced Service Engineers.
- Assist with breakdown service activities for liquid-handling devices, including basic inspection, troubleshooting and corrective service actions.
- Assist with preventive maintenance and routine servicing of liquid-handling devices and pipettes.
- Support pipette repair activities, including inspection, cleaning, disassembly, assembly and functional checks as required.
- Assist with pipette calibration activities in accordance with defined procedures and quality requirements.
- Maintain accurate records of service visits, maintenance activities, repairs and calibration work.




- Support the generation of service revenue through billable service activities and assist with payment collection follow-up when required.
- Communicate professionally with customers regarding service visits, schedules, requirements, action plans and pending activities.
- Assist in preparing and sending service proposals in coordination with the Service and Sales teams.
- Support customer presentations, product demonstrations and basic user guidance under supervision.
- Work closely with the team to support customer requirements and service opportunities.
- Assist in collecting and sharing market feedback, including customer needs, product observations and service-related opportunities, with management.
- Support revenue management activities by maintaining updated records of service opportunities, proposals, invoices and pending payments.
- Assist with complaint management by recording customer concerns, coordi

📌 Apprentice - Service Engineer (Bengaluru)
🏢 Eppendorf India
📍 Bengaluru