Description
This leader will establish Business Enablement as a scalable, enterprise-wide capability platform rather than a set of siloed functions. The mandate is to define, deploy, and continuously improve common frameworks, playbooks, governance cadences, and value tracking mechanisms that enable consistent execution and replication of transformation outcomes across the operations portfolio.
The role will directly lead and govern core horizontal CoEs and capabilities, including -
- CoEs - Process Excellence, Transitions, Risk & Controls, Domain Learning Academies
- Delivery Teams - Workforce Management, Operational Analytics, and Quality Excellence
Success will require solid executive influence, cross-BU alignment, disciplined operating rhythm, and the ability to convert capability design into scaled adoption and business outcomes.
Responsibilities
Core Responsibilities
- Define the enterprise operating model: Build ideal operating models for each CoE and institutionalize “design once, deploy everywhere” capability models across SGUs, geographies, and client accounts.
- Integrate CoEs into one enablement ecosystem: Lead multiple capability areas through common standards, minimum frameworks, SOPs, checklists, governance structures, and review cadences to avoid fragmentation and duplication.
- Drive standardization and adoption: Create and enforce “One EXL Operations” standards across accounts, including transition playbooks, process excellence methodologies, risk and control templates, quality frameworks, and deployment toolkits.
- Embed analytics in operations: Partner with service delivery team to industrialize forecasting models, exception-based decisioning, control towers, insight layers into BAU operations.
- Build next-gen workforce management: Establish WFM as a predictive, analytics-led capability focused on capacity optimization, utilization improvement, schedule adherence, skill-based staffing, and demand variability management.
- Scale domain capabi
📌 Senior Vice President (Noida)
🏢 EXL
📍 Noida