Requirements :

Basic Qualifications :

- At least 6 years' experience with acting as a ServiceNow Administrator / Developer.
- Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge.
- Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA's, views, email notifications and templates.
- Supporting ServiceNow Service Catalogue and Requested Items related artifacts.
- Implementing general settings such as incident, problem, change, and SLA.
- ServiceNow Discovery.
- CMDB (Configuration Management Database).
- REST/SOAP API integration.
- Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.).
- ServiceNow Portal configuration working in Angular JS.
- Flow Designer to build catalogue workflows / integrations.
- Creating and updating : Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps.
- Agile/Scrum/Secure methodology.
- At least one of the following certifications :




- CSA - Certified ServiceNow Administrator
- CAD - Certified Application Developer

Automation &

- Integration :
- Implementing, updating, and managing ServiceNow Discovery.
- Integrating third party systems with CMDB (Configuration Management Database).
- Implementing REST/SOAP API integration.
- Leveraging Flow Designer to build catalogue workflows / integrations.

Monitoring &

- Optimization :
- Monitor ServiceNow performance metrics, health scan scorecard and proactively improve performance, supportability, maintainability, security, and user experience.

Security &

- Compliance :
- Manage user roles, access controls, and authentication mechanisms.
- Ensure compliance with data governance policies and audit requirements through secure logging practices.

Collaboration &

- Leadership :
- Partner with ServiceNow stakeholders such as Human Resources, Incident Management, RRR, and others.
- Conduct knowledge-sharing sessions and mentor junior team members on best practices.

Continuous Improvement :

- Stay current with latest features, releases, and ecosystem tools.
- Contribute to the evolution of ServiceNow standards and best practices.

📌 ServiceNow Administrator/Developer (India)
🏢 Sampoorna Computer People
📍 India