Job Description
Company Description Superkicks is India’s premium destination for lifestyle apparel and sneakers, offering a carefully curated selection of both general and limited-edition products. Headquartered in Mumbai, the brand operates five stores across the country, serving a growing community of customers and creators. Superkicks positions itself as a behind-the-scenes catalyst for people who are passionate about their craft and energized by the process of creation. The company culture celebrates creativity, individuality, and the “kick” of building something new at every step of the journey. Team members join a vibrant, community-focused environment that values authenticity and enthusiasm.
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nRole Description The Customer Service Manager is a full-time, on-site role based in Jaipur, responsible for leading the store’s customer service function and ensuring an excellent in-store experience. Day-to-day responsibilities include supervising customer service associates, handling escalations, responding to customer inquiries,



and maintaining high standards for service quality and customer satisfaction. The role involves monitoring service metrics, analyzing customer feedback, and implementing improvements to processes and policies. The Customer Service Manager will collaborate closely with store management, sales teams, and operations to align service goals with business objectives and brand values. This position also includes training team members on best practices, ensuring adherence to company guidelines, and supporting a welcoming and inclusive workplace for all customers.
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nQualifications
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- Strong customer service management skills, including experience in Customer Service Management and Customer Support.n
- Demonstrated focus on Customer Satisfaction, with the ability to build long-term customer relationships and handle escalated concerns effectively.n
- Solid Analytical Skills to interpret customer feedback, track service metrics, and i

📌 Customer Service Manager (Pragpura)
🏢 Superkicks
📍 Pragpura