Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Position ID: J0826-0759
Responsibilities
Main responsibilities are:
• Perform well industrialized application support tasks and industrialize further tasks :
o Managing Support Mailbox
o User access management
o Process requests/user queries in support mailbox
o Technical investigation and resolution of support issues
• Document and execute the regular system checks at various points in the day.
• Build up the documentation for further enhancement of the process.
• Incident management
• Follow all local policies for coming in shifts, weekend checks and releases.
• Take Ownership in Crisis, extra commitment in the gaps when many resources are on vacation/leave.
• Attend standups (whiteboard) and ensure smooth handover between the shifts.
• Ensure process improvement at Service Management level– Thorough understand and follow the process for ITSM, Incident and Problem Management
• Commitment to teamwork of highest standards.
• Participate in BCP working; Ensure robust governance and control
• Ensure established functions raise the bar a notch above via Continuous improvement and level