SNOC is centralized Network Operation centre responsible for FCAPS for VIL PAN India network across all technologies and domains through highly skilled People, well stitched Processes & state of the art Tools.
‘Cloud infra’ is being a revenue critical technology platform with unparalleled focus of organization & going through rapid technological changes over the span of time.
CLOUD is one of the essential functions working across domains INM, CHM, PM & enterprise functions to achieve SNOC objectives.
- Maximize Service and Network availability.
- Enhance customer experience
To achieve the objective, CLOUD Manager needs to
- Provide expert level (Level 2) support for the cloud infra critical incidents happening in the network.
- Ensure Corrective and Preventive actions through problem management.
- Conserve and disseminate Knowledge acquired.
- In depth technical discussion with vendor experts to bring the solution & implement effectively
Legends –
TAC – Technical Assistance Centre
PBM– Problem Management
KM – Knowledge Management
- Key Accountabilities / Key Result Areas (Max 5)
- To lead telco cloud Nokia, Cisco, Ericsson, Mavenir, ZTE &Huawei; and Mavenir Tier2 Cloud team and provide 24 x 7 support to Emergency & critical incidences for all Cloud setups across VIL network adhering SLA agreed to achieve maximum network and service uptime.
- Excellent troubleshooting with the help of various cloud OS / hardware event logs & correlation with alarms, service outages, performance KPI of the network. Should be well versed with ETSI MANO architecture
- Valuable troubleshooting with RedHat OpenShift /RedHat openshift virtualization deployed instances
- Should acquire knowledge on v
📌 Manager-Engineers - Cloud (India)
🏢 VIL
📍 India
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