Job Description
Senior Director, Global Delivery Hub – Pune, India
Zendesk
Position Overview
Zendesk is seeking an experienced Senior Director to lead and develop the Global Delivery Hub based in Pune, India. This is a strategic leadership role responsible for driving the vision, execution, and growth of our consulting and staffing business operations in India. You will oversee end-to-end delivery excellence, manage key client relationships, lead a diverse team of talented professionals, and ensure our India operations support global business objectives while maintaining the highest standards of service delivery and client satisfaction.
This is an excellent chance to make a significant impact on Zendesk's global services strategy, shape the future of our delivery capabilities, and build and mentor a world-class organization.
Key Responsibilities
Strategic Vision & Business Leadership
● Develop and execute the strategic vision and roadmap for the Zendesk Global Delivery Hub in India, aligned with overall business goals and growth initiatives
● Lead the entire India AI consulting,
data migration and custom development teams, driving customer adoption, growth and operational excellence
● Partner with Global Services leadership team on strategic planning and execution to support global business requirements through India-based delivery capabilities
● Enable cross-region coordination between global clients and India delivery teams to ensure seamless service delivery
Client & Stakeholder Management
● Manage key client relationships and serve as the primary executive stakeholder for major accounts
● Oversee multiple project delivery teams to ensure client satisfaction for customer engagements
● Drive client satisfaction, retention, and account growth initiatives
● Maintain focus on understanding client needs and driving continuous improvements in service delivery
Delivery Operations & Quality
● Oversee end-to-end consulting and staffing delivery operations
● Ensu
📌 Senior Director, Technical Business Consulting (Pune)
🏢 Zendesk
📍 Pune