Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive setting where your well-being is prioritized and your potential can thrive.

The Role
Track record of delivering IT Service Management (ITIL) infrastructure projects within a technically complex and dynamic environment, specifically that required to support multiple business.
• In Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure.
• You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.
• Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.




• Ensure delivered solutions are realized in committed time frame and meet client expectation
• Establish a quality management system: tracking of project milestones, quality and KPIs
• Manage project risks, issues, and dependencies, implementing effective mitigation strategies.
• Monitor customer infrastructure and act as first point of contact for any alerts registered on the monitoring tool.
• Proven experience as a Service Delivery Manager, specifically in managing infrastructure projects within or similar large-scale enterprise environments.
• Train and mentor other team members
• Participate in daily Operations meetings.
• Experience of managing business change
• Hands-on experience on tools such as SCRUM, service snow JIRA, Trello, Microsoft tools is an advantage

Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect

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