About Us
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.
Target Enterprise Services (TES) is close to the action when it comes to supporting guests, team members and enterprise partners. Through our Service Centers, we deliver exceptional experiences, resolve complex issues, generate business insights and help shape enterprise decisions that improve the end-to-end guest journey.

About the Role
As a Director, Service Center, you will lead a large-scale service center operation while serving as a strategic voice for the guest across the enterprise. You will lead an internal team of 6 to 10 Sr.Manager or Managers and 100+ team members servicing guest contacts to deliver exceptional guest outcomes, operational excellence and team engagement while influencing broader business decisions that improve the end-to-end guest experience.

This role requires a balance of operational leadership, strategic thinking,



innovation and enterprise influence. You will leverage guest feedback, contact drivers, data insights and operational intelligence to identify friction points, influence upstream solutions and improve how Target serves guests across channels.
You will partner closely with Product, Technology, Digital, Stores, Operations, Merchandising and other enterprise teams to transform insights into action, drive innovation and shape the future of service delivery through automation, AI and evolving operating models.

Core Responsibilities
Guest Experience Leadership
• Champion the voice of the guest by using service center insights, guest feedback and journey analytics to influence business priorities and improve experiences.
• Ensure service center strategies align with Target's commitment to delivering
differentiated and connected guest experiences.
• Identify and remove friction points across guest

📌 Director Guest Service Center (Bengaluru)
🏢 Target
📍 Bengaluru