Job Description
Location: Pune
nEmployment Type: Full-time
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nAbout Gowitek
nGowitek is an innovation-driven company specializing in AI, agentic AI, IoT, and advanced analytics. We deliver intelligent, data-driven solutions that empower organizations to improve efficiency, unlock current opportunities, and thrive in a digital-first world.
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nRole Overview
nWe are looking for a Tech Support Executive to provide frontline technical assistance to customers and internal teams. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a customer-first mindset. While the primary focus is technical support, good-to-have DevOps knowledge will be an added advantage, enabling smoother deployments and operational efficiency in managed services.
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nKey Responsibilities
nTechnical Support
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- Provide timely support to customers via email, chat, and calls.n
- Diagnose and resolve hardware, software, and networking issues.n
- Document solutions and maintain a knowledge base for recurring issues.n




- Assist with onboarding and training of new users.n

nInternal IT Support
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- Support Gowitek employees with day-to-day IT needs (systems, accounts, devices).n
- Manage user access, endpoint security, and compliance with IT policies.n
- Ensure smooth functioning of collaboration tools and internal infrastructure.n

nGood-to-Have: DevOps Knowledge
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- Basic understanding of CI/CD pipelines and automation tools.n
- Familiarity with cloud platforms (AWS, Azure, GCP).n
- Exposure to monitoring tools (Grafana, Prometheus, ELK).n
- Ability to assist in deployments and application maintenance in customer infrastructure.n

nQualifications & Skills
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- Bachelor’s degree in Computer Science, IT, or related field.n
- 1–2 years of experience in technical support or IT support roles.n
- Strong troubleshooting and problem-solving skills.n
- Excellent communication and customer service skills.n
- Familiarity wi

📌 Technical Support Executive (Pune)
🏢 Gowitek | Agentic AI + Digital Transformation Partner
📍 Pune