Job Description
We are looking for a "Head of Operations – Transformation & PMO" for a Global IT organization based out of chennai. 15-20 years experience.
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- Prior experience with a management consulting firm is strongly preferred, particularly EY, Deloitte, PwC, KPMG, Accenture, or similar organisations.n

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nA strategic and execution-focused leader to partner with the Global Delivery Head in driving operational excellence, cost and revenue transformation, OPEX governance, workforce optimisation, performance analytics, and strategic initiatives.
nThe role requires a highly analytical and assertive professional who can work across multiple stakeholders, turn data into insights, and drive critical initiatives from strategy through execution.
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nKey Responsibilities
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nCost Transformation
nDrive cost optimisation initiatives across workforce pyramid, offshoring, subcontracting, bench management, utilisation improvement, and account rationalisation to deliver measurable savings and efficiency.
nProcess & Delivery Transformation
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nDrive transformation of delivery processes, operating models, and governance frameworks to improve service delivery, operational efficiency, and talent supply chain effectiveness.
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nPMO & Strategic Initiatives
nLead governance and execution of critical business and firmwide strategic initiatives, ensuring robust tracking, stakeholder alignment, accountability, and timely closure.
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nRevenue Transformation
nIdentify and drive opportunities across pricing, change request management, revenue leakage control, billing optimisation, market segments, and account profitability.
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nOPEX Management
nManage the OPEX for the Global Delivery Head's organisation, including budgeting, forecasting, variance analysis, cost tracking, and identification of optimisation opportunities.
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nMIS & Performance Analytics
nOwn executive MIS and performance reporting, consolidating operational and financial data into actionab

📌 Head of Operations, Transformation (Bengaluru)
🏢 Syncarp
📍 Bengaluru