Job Description
Program Intern – Operations & Learner Engagement
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nLocation: Noida, Sector 62
nWork Mode: Work from Office
nExperience: Freshers / 0–1 Year
nDepartment: Program Operations
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nAbout the Role
nWe are looking for a Program Intern to support the day-to-day operations of our programs and ensure smooth communication and engagement with learners. This role will involve a combination of program coordination, learner communication, calling, follow-ups, data tracking, and operational support. The ideal candidate should be comfortable speaking with learners regularly, following up on pending actions, and managing multiple operational tasks.
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nKey Responsibilities
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- Make regular outbound calls to learners for onboarding, attendance, feedback, engagement, pending actions, and other program-related requirements.n
- Follow up with learners through calls, WhatsApp, email, or other communication channels.n
- Support the onboarding process and ensure learners have access to required platforms, software, sessions, and resources.n




- Track learner participation, attendance, responses, and pending actions.n
- Maintain and update Google Sheets / Excel trackers and ensure learner data is accurate and up to date. Coordinate with mentors, internal teams, and learners to resolve day-to-day program-related issues. Identify learners who are inactive, unresponsive, or facing challenges and escalate them to the relevant team member.n
- Assist in collecting learner feedback and following up on feedback-related actions.n
- Support scheduling, session coordination, reminders, and other program activities.n
- Prepare basic daily/weekly operational updates and reports.n
- Ensure timely completion of assigned follow-ups and operational tasks.n
- Support the Program Operations team in maintaining a smooth learner experience throughout the program.n

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nWhat We're Looking For
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- Positive verbal and written communication skills.n
- Comfortable making

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