Job Description
ServiceNow AI Architect (with Moveworks Experience)
nWe are seeking a senior ServiceNow AI Architect who can define and deliver an enterprise-grade AI architecture across the ServiceNow platform and Moveworks. The role will connect conversational experiences, enterprise search, agentic workflows, automation, and governed integrations to improve employee and service operations across IT, HR, customer service, and shared services use cases.
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nCore mandate: Architect secure, scalable, measurable AI solutions combining ServiceNow workflows with Moveworks conversational AI and enterprise search.
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nKey Responsibilities
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- AI Strategy & Enterprise Architecturen
- Define the target architecture and roadmap for ServiceNow AI, including Now Assist, Virtual Agent, AI Search, Predictive Intelligence, NLU, agentic workflows, and relevant AI governance capabilities.n
- Architect the interaction model between Moveworks, ServiceNow, enterprise knowledge sources, identity platforms, collaboration channels, APIs, and systems of record.n




- Establish reusable architecture patterns for retrieval, orchestration, action execution, human-in-the-loop controls, observability, fallback, and escalation.n
- Translate business outcomes into prioritized AI use cases, reference designs, delivery increments, and measurable adoption plans.n
- Moveworks & Conversational Experiencen
- Lead Moveworks solution design for conversational AI, enterprise search, knowledge discovery, ticketing, forms, and end-to-end task automation.n
- Design secure integration with ServiceNow knowledge, catalog, incidents, requests, cases, approvals, and workflow actions while maintaining user context and access controls.n
- Define intent, dialogue, search-relevance, content, personalization, and channel strategies for web, portal, Microsoft Teams, and other supported employee touchpoints.n
- Partner with product and experience teams to improve answer quality, containment, self-servi

📌 ServiceNow Architect (Hyderabad)
🏢 Prudent Technologies and Consulting
📍 Hyderabad