DGM – Business Operations

Company: Vplak India Pvt. Ltd.

Location: Gurugram

Job Type: Full-time (Work from Office)

Job Summary

We are looking for a dynamic and experienced Deputy General Manager (DGM) – Business Operations to support the General Manager in driving overall business performance, operational excellence, and organizational growth.

The ideal candidate will play a critical role in managing cross-functional teams, executing strategic initiatives, monitoring business performance, and ensuring smooth day-to-day operations. The role requires a strong leader who can effectively bridge the gap between senior management and departmental teams while ensuring alignment with organizational goals.

Key Responsibilities

- Assist the General Manager in overseeing daily operations across Sales & Operations.
- Execute business strategies and ensure effective implementation across departments.
- Monitor and analyze KPIs, business metrics, and performance reports to drive productivity and achieve organizational targets.
- Identify operational gaps and implement process improvements, cost optimization, and efficiency initiatives.
- Lead, mentor, and manage departmental teams to ensure high performance, accountability, and collaboration.
- Coordinate with senior leadership and provide regular reports on business performance, operational progress, and key challenges.
- Ensure adherence to company policies, legal regulations, compliance requirements, and industry standards.
- Support the identification of recent business opportunities and contribute to the execution of growth strategies.
- Act as a key decision-maker in the absence of the Manager.
- Handle critical operational situations and support crisis management and resolution when required.




- Drive cross-functional collaboration to ensure effective execution of business objectives.
- Support senior management in strategic planning, business reviews, and organizational initiatives.

Requirements
- Bachelor’s or Master’s degree in Business Administration, Management, or a related field.
- 4 years of experience in business operations, team management, business management, or leadership roles.
- Strong leadership, analytical, decision-making, and problem-solving skills.
- Excellent communication, coordination, negotiation, and stakeholder management abilities.
- Proven ability to improve business processes, enhance operational efficiency, and contribute to business growth.
- Strong understanding of business operations, performance management, and cross-functional coordination.
- Ability to work effectively in a fast-paced, dynamic, and target-driven environment.
- Ability to manage multiple priorities and take ownership of critical business responsibilities.

Key Skills
- Leadership & Team Management
- Strategic Planning & Execution
- Business & Operations Management
- KPI & Performance Management
- Data Analysis & Reporting
- Process Improvement & Cost Optimization
- Problem Solving & Decision Making
- Stakeholder Management
- Cross-Functional Coordination
- Business Growth & Strategy
- Crisis Management
- Communication & Negotiation

Why Join Us
- Opportunity to work closely with top leadership and senior management.
- High-impact role with significant decision-making and business exposure.
- Opportunity to lead and coordinate multiple business functions.
- Dynamic and fast-growing work environment.
- Robust opportunity for professional growth and leadership development.

Pay: ₹40,000.00 - ₹65,000.00 per month

Work Location: In person

📌 DGM Operations (Gurugram)
🏢 Vplak India
📍 Gurugram