Monitor proactive and real-time customer & process KPIs to ensure smooth operations Raise timely alerts to resolution teams for quick action Ensure resolution teams close issues within defined SLAs, minimizing customer impact Execute business processes accurately and within SLA timelines Address and resolve queries raised by Geography teams in a timely manner
Experience Required - 2 to 4 Yrs Level - Executive / Sr. Executive
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📌 Customer Service Executive – Command Center (Navi Mumbai)
🏢 Reliance Jio Infocomm
📍 Navi Mumbai